In Marriott, the vacation will be increasingly contactless
For the past year we have become accustomed to certain customs that have now become mechanical, we do not [...]
Marriott
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For the past year we have become accustomed to certain customs which have become mechanical by now, we no longer pay attention to them. We always leave the house with the mask, we wash and we sanitize hands Every time we leave a building or office because we have touched the elevator buttons or the door handle.
Marriott announced. A pilot project leveraging the technology contactless, to try to regain the trust of travelers and come to the aid of those more attentive to the safety. These are. kiosks placed at the Front Desk, which allow guests to make the check-in and the payments contactless, as well as receiving the room key in card format generated on the spot.
The kiosks will be tested at the Moxy NYC in Time Square, at the Courtyard New York in Manhattan/Midtown East, at the TownePlace Suites Monroe in Louisiana, and soon at the Moxy Miami in South Beach, with the prospect of extend service to more facilities.
Contactless Kiosks at Moxy NYC Times Square
How do Marriott's contactless kiosks work?
To regain the trust of travelers, many companies in the tourism industry are aiming to limit theinteraction with the person and offer their services in a more interactive possible. On social media, in fact, according to an analysis commissioned by Marriott itself, posts containing "self-service" have increased by the 170% Between 2019 and 2020.
Here is where Marriott decided to invest in this project and offer the service of contactless check-in to its guests. Those who wish can complete the procedure in 3 simple steps. In addition, the touch screen monitor and the entire totem is sprayed with UV rays that kill bacteria and disinfect the area.
"We are excited to unveil innovative new technologies to support our guests as travel continues to return.
The pandemic has accelerated the demand for contactless services, and we continue to evolve to meet the changing needs of our guests.
The new offerings are an added benefit to the personalized hospitality we are known for, and we look forward to enhancing our customer experience by combining contactless services with dedicated in-person interactions."
Stephanie Linnartz, president of Marriott International
Also the procedure of check-out can be done through the interactive kiosks, in a few simple steps you can return the key, pay and sign up for the travel program Marriott Bonvoy.
Not only check-in but also food
Marriott's contactless experience does not stop at kiosks alone, but is also enhanced by the new "Grab-N-Go. It is a real mini-market where you can find quick snacks, various soft drinks, sweets, water and an automatic cafeteria, payment, needless to say, is contactless.
During the hours of the Breakfast, the Grab-N-Go offers a selection free for guests who stayed overnight at the facility of hot sandwiches, pastries, yogurt, cereal and fruit.
Contactless technology will certainly help us regain the trust in attending public places, along with the vaccination campaign that continues, albeit slowly. The outlook for the future seem to be good.
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