KLM CEO also writes to customers to apologize
I just got an email in my inbox from KLM, or rather from [...]
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An email from KLM just arrived in my inbox., or rather by the CEO of KLM, in which the airline takes pen and paper to admit that something has not worked right in recent weeks. He is not the first CEO to write And, if things continue as they are, it will not be the last.
In the email, Marjan Rintel, President & CEO, lists everything the company has put in place in recent months to try to solve the issues that are bringing half of Europe to its knees and particularly Amsterdam Airport, among the worst in the old continent.
Personally almost two weeks later I am still waiting which KLM return my luggage, stuck in some Heathrow basement.. Of course, it is not only the Dutch carrier's fault, but unfortunately they are the ones who arrived unprepared for this moment. What is happening at Schiphol is also obviously the fault of the carrier who was unable to work with the airport to avoid being in this disastrous situation.
The images of the queues outside Amsterdam airport, l'Appeal to passengers to avoid going to the airport To leave on the flight bought and paid for at the company Are a really absurd situation.
In the spirit of honesty and transparency, I felt it was essential to reach out and apologize to those who were directly affected. We will do our best to restore your trust. Millions of passengers choose to fly on KLM every summer, and it is in these challenging times that we must show what we are made of to continue to earn and deserve your trust in our brand. For every customer and every flight. Thank you for flying KLM and thank you for your patience and understanding.
Thus ends the letter from KLM's #1, arguably, the company that came out worst from this post covid restart.
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