For the 18th year in a row, Korean Air has the best customer service in the airline world
Since 2005, only one company has been awarded by the Global Management Association (GMA) for its customer service and it is [...]
Korean Air
SkyTeam
Recommended by TFC
Since 2005, only one company has been awarded by the Global Management Association (GMA) for its customer service and that is Korean Air.
Korea's flag carrier, Who recently started flying again in Italy, outperforms the competition in every category. During the Covid pandemic, the airline provided the highest levels of hygiene and safety Through various measures such as cabin disinfection, contactless check-in options, social distancing policies, and strengthening meal hygiene on board.
Korean Air not only restored its flight experience to pre-COVID levels, but also upgraded some services such as providing more meal, dessert and beverage options on board. In addition to the airline's signature Korean dish, bibimbap, new local and seasonal dishes such as bulgogi rice with acorn jelly in cold broth and spicy noodles are offered.
The airline is continuously working to improve customer services through IT investment and innovation. Launched large-scale digitization of travel documents; automated entry into airport lounges; introduced a baggage load notification service that alerts passengers when checked baggage has been loaded onto the flight; and Has opened chatbot services where customers can ask questions on their smartphones.
The carrier was named Airline of the Year 2021 by Air Transport World (ATW) and also received the highest score in the Ministry of Land, Infrastructure and Transport of Korea's "Air Traffic Service Assessment 2021" for customer satisfaction, operational punctuality and safety.
- 6,000 Mile Registration Bonus
- Collect miles WITH EACH PURCHASE
- Your miles with no expiration*
- No fees for ATM withdrawals and foreign purchases
- Without having to change banks
- Autonomous card activation
- Multi-function mobile application
- Free travel insurance
- Free credit for up to 7 weeks
- Contactless Payment
- Mastercard® SecureCode
- 20€ discount directly in your statement by spending €60 in one or more transactions with Carta on Italotreno.it
- Free fee the 1st year. From the 2nd €5.50 per month
- You can choose to pay in full or in installments
- Premium level of the Italo Più program
- 4 Vouchers per year for access to Italo Club Lounges
- Preferential Access to Italo's Fast Track at the station
- For every 5 purchases of Italo ticketing and/or onboard services made with Italo American Express Credit Card you will receive 1 voucher for room upgrade
- Welcome bonus of 100,000 Volare points upon reaching 6 thousand in spending in the first 3 months after card issuance
- Accumulate 1.5 qualifying Volare points for every euro spent, accumulate an additional 3 non-qualifying Volare points ( for a total of 4.5 Volare points) for every euro spent on ticketing purchases and other services offered by ITA Airways
- Access to the Premium Club of ITA Airways' Volare program.
- ITA Airways Lounge Access
- Free excess baggage
- Points Back