Airmageddon, Schiphol Airport compensates passengers affected by disruption this summer
This news is really unique, in my memory nothing like this has ever happened before. It is also true [...]
AMS
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This news is really unique, to my memory nothing like this has ever happened before. It is also true that never before had an airport invited passengers not to show up for a flight or Forced passengers to fly without checked baggage.
Who will be able to claim compensation
Amsterdam Airport Schiphol will introduce a program for passengers who were, on time, at the airport between April 23, 2022 and August 11, 2022, but missed their flight due to exceptional waiting time at security checkpoints.
The airport has contacted the MAX Ombudsman and the Dutch Consumer Association to discuss how Schiphol can compensate these people. Travelers who incurred extra costs and inconvenience during the above period because they missed their flight due to a long queue at security checkpoints, can submit a claim to the airport until September 30.
Travelers can claim compensation for costs incurred for:
- Reschedule a flight or for a replacement flight;
- for alternative transportation if they chose to travel to a destination by other means;
- for additional travel costs incurred in traveling to Amsterdam Airport Schiphol or another airport;
- The costs of accommodation at or near Schiphol;
- Expenses for lodging, transportation or non-cancelable activities at the destination.
"Many people were looking forward to vacationing abroad, especially after two years of Covid. We are extremely sorry that some people missed their flights because of the long queue at security checkpoints. They had to miss all or part of their vacation and we really sympathize with them.
This is the statement of Dick Benschop CEO of Schiphol.
To simplify all procedures as much as possible, passengers who wish to file a claim at Schiphol can fill out the relevant form at: Schiphol.nl/compensation. Schiphol will evaluate any requests received based on the terms and conditions that have been drafted. Travelers who have already filed a complaint at Schiphol do not have to do so again.
In conclusion
This has been a crazy summer for travelers, especially those who had decided to fly with carriers such as KLM, Air France or transiting at London Heathrow, my suitcase made en plein since it was lost right on a KLM flight via Amsterdam bound for Heathrow. Amsterdam Airport's move, however, is exemplary, a full assumption of responsibility and a desire to regain, at least partially, the trust of aggrieved travelers.
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