One thing premium carriers should copy from low-cost carriers

Low-cost carriers have many things to teach premium airlines From the perspective of management, efficiency and also, In the case of Southwest, To how customer relationships should be handled.

In contrast, they have little to be held up as an example when it comes to the in-flight or airport experience.

There is one thing, however, that Ryanair over all is absolutely 10 steps ahead of the big "oldies" in commercial aviation, and that is respect for priority boarding.

I have explained in so many articles how useful status is when traveling in economy, even in basic economy. Having status in many cases allows the basic economy passenger to be treated better than a business class passenger.

In fact, there are vectors that allow holders of the most valuable cards to have access to better lounges, priority boarding and other little pampering that the "simple" biz passenger does not receive.

However, when boarding is not through the finger, But you are escorted by bus under the plane, low-cost carriers are much more professional.

I recently flew from Milan Linate with Brussels Airlines. and, as is often the case from Milan city airport, boarding took place via bus. The first announcement at the opening of gate A05 was as always for business passengers, HON and Senator Miles&More members, and all others holding a Gold Star Alliance card.

I have Gold status through Singapore Airlines and the Krisflyer program and it's great because. allows me to fly in basic economy, but be treated with kid gloves.

Too bad, however, that as usual, we got on the bus and waited for all the other passengers until we filled up. Then we were escorted under the plane, and, of course, the priority was gone.

This happens with all traditional airlines, but not with Ryanair or other low-cost airlines. When boarding is by bus, there is a section reserved for these passengers on board, and when you get under the plane, only the door to the priority section opens. Then, at a later time, the rest of the passengers can disembark and board.

Sure, low-cost carriers sell this service, but business passengers or those with the status of traditional carriers have the same right, which is constantly forgotten by the companies.

If the plane is full, I want to, thanks to my boarding priority, Having the assurance that my carry-on will be close to my seat, without having to go crazy or hunt for a space 10 rows back/front or worse risk having to board because the hatboxes are full. I want to board quietly and sit in my seat as quickly as possible And don't stand in line in the cold or rain on the airplane steps.

Here, if there is one thing they should copy from Ryanair, it is precisely respect for the passenger and his or her rights during boarding.

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