They destroy passengers' luggage, fired on the spot after this video goes viral
Over the past few days, a video has literally gone viral where baggage handlers at Melbourne Airport can be seen [...]
Qantas
Oneworld
MEL
Australia
Recommended by TFC
In recent days, a video has literally gone viral in which baggage handlers at Melbourne Airport can be seen having fun playing with the luggage of Qantas passengers, as if they were at a demolition derby.
The one-minute clip, reportedly filmed at Melbourne Airport, shows baggage handlers deliberately slamming luggage onto a conveyor belt, throwing suitcases into the air, and throwing a bag so hard that it falls over the conveyor belt. The three actors who star in this short film also look very amused, and indeed it must be a good way to relieve stress.
Too bad i is not one of those situations where you pay to destroy everything and that those thrown are real luggage of unsuspecting passengers of the Australian airline. Adding fuel to the fire was the choice, by those who released the video, to edit it with a background music "I Still Call Australia Home," that is, the same music used by Qantas in its advertising campaigns.
"The behavior in this video is clearly unacceptable and our contract ground handler is conducting an urgent investigation," a Qantas spokesperson pointed out. The three staffers, employees of global airport handling giant Swissport, were immediately fired.
A Swissport spokesperson said, "Swissport trains and manages all staff to handle customer assets with care and diligence. "The actions of the staff in the video appear to have contravened those service level standards. Swissport CEO Brad Moore wrote to the staff saying that "the behaviors in the video disappointed us all."
"Disrespectful behavior toward our customers' luggage and belongings will not be tolerated and will result in serious disciplinary action.
It is not an easy time for air transportation and passenger luggage in particular. Dollowing the disaster at London Heathrow this summer the disruptions in Paris and the hell of Amsterdam now the problems shift to the other hemisphere, which is approaching the peak of the austral summer season. We shall see.
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