False theft reports: Hertz will pay $168 million to arrested customers
U.S. rental company agreed to pay to end almost all outstanding legal disputes
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Eventually Hertz decided: Will pay $168 million to customers involved in "false theft claims". A gigantic figure that the US company - a leader in the market of rentals - decided to Pay by the end of the year to put an end to the 364 pending complaints related to the alleged issuance of false theft reports against its customers.
On The Flight Club-in July-we had already told you about the Hertz's decision to sue some customers for theft, only to later settle more than 30 lawsuits. The decision made by the company in recent weeks, however, is even more resounding.
"As I have been saying since I joined Hertz earlier this year," the CEO Stephen Scherr in a company memo-, my intention is to lead a company that puts the customer first. In resolving these complaints, we are aiming for that goal. Although we will not always be perfect, the Hertz professionals will continue to work every day to provide the best possible service to the tens of millions of people we serve each year. Moving forward, it is our intention to reshape the future of our company through electrification, shared mobility and a great digital customer experience."
The operation implemented by Hertz will allow the company to clear the 95% of outstanding theft reports. Complaints that have often resulted in the arrest and imprisonment of some clients (here on TFC we have already told a case).
Last October, Hertz had been sued by a customer after an extreme case, to say the least, reported by Carscoops. A man was in a car (rented regularly from Thrifty, a subsidiary of Hertz) along with their 13-year-old daughter. Stopped by police officers, the two had been surrounded while officers had pointed guns at them. The situation had fortunately been resolved shortly thereafter only through the intervention of a Thrifty manager who had gone to the scene to clear up the misunderstanding.
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