Disruptions during a flight, am I entitled to a refund?
Airlines are businesses like any other and as such are very concerned with the satisfaction of their customers. [...]
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Airlines are companies like any other, and as such they are very focused on customer satisfaction. However, it can often happen that something does not work perfectly. It may happen that some element does not work, that there is not a certain service (which was expected instead) and it is then possible to open a report and request a refund.
What to do if something doesn't work on board
It doesn't matter whether you travel tourist class or first class, disruption can affect anyone. The first thing to do is. report it to the crew. Sometimes all it takes is a reset of the entertainment system to get all screen functionality back. The same goes for the seat; the crew will probably know how to handle minor disruptions.
What to ask on board if I have a disservice
If the problem is technical you can ask the crew to move to a different seat Where the problem is not present. Of course, if the flight is full it will not be possible, but if not, there should be no problem in moving and solving the root of the problem. You will hardly be promoted to business class, but it all depends on the availability of seats and the decisions of the flight attendants.
Different, however, if the problem is related to a service. For example, if we have booked a particular chair, a specific meal, and it turns out not to be available. It would be difficult to find an alternative solution to alleviate the problem.
My personal experiences and compensation
If you fly a lot, it is obvious that sooner or later the accident will happen. The important thing is that everything is reported immediately and that the report is recorded by the crew. In 99% of cases the first report will just be made by the cabin crew chief, but when in doubt it is always better to send a report to the company.
Suitcase arrived after 24 days. This summer KLM lost my suitcase, even though. it would be better to say that she got lost at Heathrow. After 21 days, the Montreal Convention is automatically triggered, obliging companies to Compensate up to about 1600 each passenger. I submitted the expenses incurred and in less than a week received the transfer.
No audio from the screen with Finnair. On my recent nightmarish trip in premium economy with Finnair., as bad luck would have it, my screen also had problems. To reimburse me for the inconvenience, the Finnish company issued me a a voucher worth €60. Not much, but considering that these reimbursements are not mandatory for companies is still an appreciable gesture, even if it does not in the least repay the 12 hours without IFE.
Problems with IFE content. This summer I took a long-haul flight aboard ITA Airways' A350. Just immediately after takeoff I noticed that there were only 8 movies on my entertainment system and not the 60 or so on the other seats. Again, the report was sent by the cabin crew and A few days later I received a €150 voucher.
Aboard the Singapore's first class did not work the tablet for the management of the entire chair. After spending more than 2o minutes to reboot the system, the staff raised the white flag and apologized at least 5 times for the inconvenience. The cabin manager sent a report to the department still while we were in the air and when I landed in the mail I already had a voucher worth 400SGD, about 280€, in partial reimbursement for the inconvenience. Unfortunately, however, not to be used as a credit for a future reservation but to be spent on the company's shopping portal.
When you are not entitled to anything
However, there are inconveniences that do not pave the way for any compensation. For example, when one is moved from the reserved seat (without extra charge) , but the biggest inconvenience you can have is when the machine is changed With which the flight is made.
If you book convinced of Flying in British's new (and beautiful) Club World Suite. Airways and then for whatever reason you are in the old Club Suite you are not entitled to anything, because the company can at any time and without the need to notify the passenger, change the plane.
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