Rome Fiumicino and Orio al Serio among the world's best airports
The ACI (World Association of Airports) has confirmed the prestigious award for the two Italian airports
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Rome Fiumicino e Orio al Serio among the world's best airports. The recognition for the two Italian airports comes directly from ACI, the World Association of Airports, Based on the results of the "Airport Service Quality 2022" survey., the international program that annually surveys passenger satisfaction at more than 300 airports around the world.
Specifically, Airport Service Quality is an international survey that aims to Identify customer satisfaction with air travel: is a unique questionnaire for all airports around the world, distributed to passengers at the gate before boarding. Survey responses enable Airports Council International to elect the best airports on the planet.
For its analysis, ACI examines more than. 30 different indicators, including transportation to and from the airport, parking, and access infrastructure. In the questionnaire much importance is also placed on waiting times at check-in, security checks, passport control, and baggage delivery. Also among the most important items is the problem solving skills of airport staff.
ROME FIUMICINE
After recently being awarded its fifth Skytrax star, which projects it among the best airports in the world, the Roman airport consolidates its importance internationally and for the sixth consecutive year the Leonardo Da Vinci wins the title of "Best airport over 40 million passengers in Europe".
Rome Fiumicino was elected ""Best airport above 40 million passengers," "Airport with the most dedicated staff," "Most pleasant airport," and "Cleanest airport", thus earning four of the five expected awards.
All these awards further confirm the level of excellence of Leonardo Da Vinci, first in terms of air traffic in Italy: recently in the capital's main airport all the security control barrier Has been updated with the new scanners. All passengers can then leave everything in their hand luggage and pass safely very quickly.
ORION TO SERIO.
For the second consecutive year Milan Bergamo airport has been recognized as Europe's best airport In the category between 5 and 15 million annual passengers seeing the confirmation of thecoveted Airport Service Quality Award.
This is not the first time that Milan Bergamo Airport has been rewarded by airport users. Last year, as part of the periodic traveler satisfaction index survey proposed by ACI, Bergamo's airport had aligned with the world average value (4.4 out of a maximum of 5) and higher than the European average value Which is 4.3.
At the Airport Service Quality Award the World Association of Airports. added two more awards that qualify Orio al Serio as the most pleasant and user-friendly airport in Europe (Most Enjoyable Airport in Europe and Easiest Airport Journey in Europe). Recognitions that testify once again to the'commitment of SACBO employees and airport operators, who work together every day in offering services that meet passengers' expectations, earning flattering reviews from them.
Luis Felipe de Oliveira, Director General of ACI Europe states, "Your passengers wanted to communicate and acknowledge the success of your team's efforts in providing a superior customer experience. Once again I extend my heartfelt thanks is my warmest congratulations to you and the entire airport community. You have made us proud of you!"
The ACI World president's assessments take on even more relevance in light of the significant increase in passenger traffic in 2022, doubled compared to the previous year. This has resulted in the need for SACBO and other airport operators to quickly adapt their offerings in order to continue to guarantee the best services, at the beginning and end of the flight, to a type of customer that is characterized by its young age (73% are under 45 and about 50% are under 35) by the strong presence of women (women are 48% of the total), familiarity with the use of computers (more than 94% of bookings are made via the Internet) and the widespread use of public transportation (35% of passengers at Milan Bergamo Airport use public transportation).
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