Singapore Airlines, unprecedented decision after killer turbulence: is it really a 5 Star airline

Sure, there are the premium cabins of great luxury, Economy that doesn't look like beehives, quality food, wines and champagnes worthy of the best sommeliers, and killer entertainment programs, as well as fabulous lounges and ground and in-flight service that also pays attention to detail.

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But a 5 Star Company you can also see it from theefficiency of customer service and the ability to meet the needs of passengers even when something, whether or not it is up to them, goes wrong.

This was seen in the very early days of the year, when following theIncident involving (with no fatalities and a few minor injuries) one of its Airbus A350s landing at Tokyo Haneda, Japan Airlines less than 48 hours after the incident announced on its website and social media that all (but really all) of its passengers with a JAL ticket booked They could have freely changed or cancelled that reservation.

And it is being seen in these hours, in which Singapore Airlines, with an official statement released on Facebook, Announced measures for the benefit of injured passengers last May 21 aboard one of his Boeing 777-300ERs engaged in a flight between London and Singapore.

You will all remember the chronicle: is that of the plane that, while cruising over the Bay of Bengal near the coast of Myanmar, is hit by a very violent turbulence, which shakes it several times sending dozens and dozens of passengers and crew members crashing into the ceiling, floor, seats, other cabin furnishings.

Of the 211 passengers and 18 crew members on flight SQ321., about eighty (likely all those who were not wearing seat belts) were injured, several of them so severely that they ended up in intensive care in Bangkok hospitals where the jet made an emergency landing. E there was also a victim, a British citizen who was traveling with his wife, who was injured.

Well, Singapore Airlines had already paid 1,000 Singapore dollars to each passenger who had to continue their journey from Bangkok to Singapore, reimbursing all passengers (including those who were uninjured) for what they had paid to board the SQ321.

But in recent hours he has made it known that Will pay 10,000 U.S. dollars to each passenger injured, even slightly, as a result of the turbulence, and that Will advance U.S. $25,000 to the most seriously injured so that everyone can afford medical expenses (20 of the wounded, according to the website simpleflying.com are reportedly still hospitalized in Bangkok hospitals.)

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The $25,000 is intended as a down payment, because the company explained that it intends to cover in full all medical expenses of any injured travelers, pointing out that it also provided free travel to Bangkok for the immediate family members of those hospitalized in the Thai capital, as well as their stay there.

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All of which is upstream of whatever outcome the ongoing investigation into the incident gives, which may, or may not, attribute co-responsibility in what happened to the pilots and thus, indirectly, to the company. And upstream of any claims that may come from the passengers involved. The customer care that all passengers would like to know they can count on when they board an airplane.

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