Strikes and inconvenience for Lufthansa passengers, Miles&More writes to members and rewards loyalty
It is not an easy year for Miles&More and the German group's frequent flyers, particularly Lufthansa frequent flyers. [...]
Lufthansa
Star Alliance
It is not an easy year for Miles&More and for frequent flyers of the German group, particularly for Lufthansa's. Not only at the beginning of the year new rules have come into effect which have disrupted the loyalty program and how status is obtained and renewed, But at the beginning of the year between strikes and snowstorms. nightmarish days have occurred for passengers departing or transiting from German airports.
In this article:
Heiko Reitz ( Chief Commercial Officer) and Gerald Schlögl (Managing Director ) of Lufthansa took (virtually) pen and paper and wrote to Miles&More status holders who, despite everything, continued to fly via Munich and Frankfurt with the group's various airlines.
We know that in the early months of the year we tested your loyalty. Due to some irregularities in air traffic and strikes by Austrian Airlines and Lufthansa many flights were not operated as scheduled.
The unexpected reward for one of our readers who holds Senator status was to 250 points, 250 qualifying points and also 250 HON Circle points. Given that to renew los status Senator each member must accumulate a minimum of 2000 qualifying points, the Miles&More gift is equivalent to just under two intercontinental flights in business class.
The gift is evidently personalized, as other users who reported to us received different awards, consistent with travel during the first half of 2024.
As one of our readers, who belongs to the very small club of HON Circles, comments, he was given as many as 800 qualifying points and as many HON Circles, a figure that covers (almost) the amount needed to obtain the Frequent Traveller level.
In conclusion
An excellent approach in favor of clients which amidst chaotic bad weather, continuous strikes have seen itineraries and travel disrupted throughout the spring.
