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Feeling guilty about "stealing" a shampoo? Some people from hotels take away minibars and coffee machines

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Feeling guilty about "stealing" a shampoo? Some people from hotels take away minibars and coffee machines

Tourists when traveling steal everything, a study has ranked nation by nation the most items removed from hotel rooms

Feeling guilty about "stealing" a shampoo? Some people from hotels take away minibars and coffee machines
by Matteo Legnani
December 23, 2023
  • Sheraton
  • Four Seasons

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Let's face it. In hotels, it is hard to resist the Temptation of a housekeeping cart left unattended. All those towels of various sizes, the shampoo and body wash bottles (where they have not yet been replaced by wall dispensers), and bath kits. A glance left and a glance right in the hallway, and something is grabbed. And what will it be, after all?

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    Especially when you consider that there are those who, from hotels, take away more than just a shower gel or a towel. A study reported in a Florida newspaper reveals that the higher you go up the hotel category, the more (perhaps to feel at least partly 'compensated' for the sometimes exorbitant cost of the rooms) guests tend to take something out of their rooms, including valuables such as the ice buckets, coffee makers, mini-refrigerators, pictures on the walls, and even TVs and mattresses.

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    The amount of theft, and the value of the stolen items, Is on the rise from 2019 (the last pre-Covid year), the study still says. That Also links types of theft to nationalities, saying that Germans and British steal mostly towels and toiletries, Austrians the coffee makers, Americans the pillows and batteries of devices in the room, French TVs and remote controls. E the italians? Apparently (but it seems a bit of a cliché) they are crazy about wine glasses.

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    The best souvenir of the skies? KLM's (alcoholic) cottages, here's number 102
    The best souvenir of the skies? KLM's (alcoholic) cottages, here's number 102

    The point is how some guests manage to take away bulky items. The theft of a mattress seems a remote possibility, yet fifty or so hotels have reported over the past two years. to have been victims of this type of theft.o. Of course, when the maid enters the room to make it up for the arrival of new guests and discovers that the mattress is missing, the hotel knows perfectly well who stole it. E Some hotels and hotel chains are adopting 'no-stay' lists (similar to 'no-fly lists') to ban those guests from future stays.

    But on how one manages to take away a mattress, not from a motel where the car is parked in front of the room, but from 4- and 5-star hotels, one's head is splitting... It seems, however, that the perpetrators of these robberies act at night, taking advantage of the scarce personnel present at those hours, and then load the loot into cars or vans parked on the street. And that, therefore, that kind of theft is planned before the start of the stay.

    There are also those who steal carpets, furniture items, curtains and mirrors. From Four Seasons Beverly Wilshire (Pretty Woman's hotel) seems to have disappeared even a fireplace. E From the lobby of a Sheraton a piano. But here, perhaps, we move from chronicle to legend....

    Some hotels are applying nametags similar to those used by clothing stores, to discourage customers from packing one or more towels. One 5-star hotel reported in the study would have saved to the tune of $16,000 a month in this way, reducing the number of towels stolen from 4,000 to 750.

    And you, when you go to a luxury hotel, what are you tempted to take home as a souvenir of a splendid stay?

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